CA Service Desk Manager is a versatile, comprehensive IT support solution that helps you build superior Request, Incident and Problem management processes, with simplified and enhanced change and configuration management functionality to increase visibility into the IT infrastructure. This solution also delivers extensive self-service and remote support capabilities helping everyone from individual IT groups to larger service providers deliver a higher quality of service to their customers’ organizations while lowering costs. CA Service Desk Manager builds on this by providing improved change management capabilities as the central point of control for all the changes in the enterprise, and thereby enable true Federated Change Management.

Benefits

• CA Service Desk Manager improves the speed and accuracy with which issues are resolved, leading to better service and response times —while reducing support costs.
• In addition, CA Service Desk Manager enables all changes to be handled in a federated approach across all of your IT silos.
• CA Service Desk Manager provides the ability to effectively manage all changes in order to minimize service disruptions and risks resulting from unforeseen change, improving the day-to-day operations of the organization.

 CA Service Desk Manager provides you with the industry’s most complete ITIL® service desk product. It brings key processes together into one integrated solution:

Ø  Request Fulfillment

Ø  Incident Management

Ø  Problem Management

Ø  Change Management

Ø  CMDB and the Configuration Management System

Ø  Application Dependency Mapping

Ø  Knowledge Management

Ø  Remote Support Automation

For more information, give us a call (303-790-7100). We will be glad to discuss how this solution can help simplify the help desk and support functions within your organization.